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FAQ

Currency

All prices are shown in Australian Dollars $AUD. You can use the currency converter in the top right hand corner of this website if your a NZ customer.  

Shipping

Little Petites Australia & New Zealand - www.littlepetites.com.au only ships within the country's of Australia and New Zealand. We have a international website where customers from USA, Canada, and some parts of Europe can purchase items.  

Delivery Time Frame 

As mentioned within our shipping it may take 30 business days to reach you. However since we have moved to a much more larger warehousing we expect to see orders leave sooner and delivery's taking place within 1-18 business days. 

Click and Collect Services

While we do aim to have a wonderful website offering over 5,000 items at any given time we do not offer a click and collect service. Since 2014 we have offered our products online and they have successfully arrive to our customers doors. 

Is My Parcel Trackable? 

Yes all our packages sent are traceable with a unique tracking number. While when you do get your tracking number it may not show scanned in if it is with Australia Post. 

Due to the high volume of orders within this business we are not able to guarantee it will show scanned in the very moment you have your tracking number. However we kindly ask allow 48 hours for this to change so you can get excited for the package to arrive to you. After this time is up and you don't see any movement please contact the business prior to contacting Australia Post and or the courier company. 

What Postal Services Do you Use? 

We use the elite when it comes to sending out your packages, in most parts certain orders within the metro areas of Australia your packages will be sent via Jet Couriers, and other parcels may be sent via Toll IPEC, Toll Priority, Couriers Please and for international orders we use FEDEX, DHL and or Australia Post. 

My Order Is Urgent & Needed Within A 24 Hour Window

As mentioned delivery's may take 1-18 business days to arrive to you. If your order is urgent and you need it ASAP you are required to contact us before placing your order to ensure it arrives. Orders that are made and expect to see delivered within a widow that may deem unrealistic may be cancelled and refunded without notice or communication. 

I Have A Complaint

Sorry too hear that you have a complaint about something within Little Petites. You can email our sales team at customercare@littlepetites.com.au

I Don't Have My Refund Yet? 

Refunds are done via our merchant Stripe. Refunds via this merchant can take 5-10 business days to arrive back to you. 

Once we submit your refund you are sent a email outlying this. All refunds that are sent you do get a email from stripe and a screenshot from the business. 

The business isn't liable for the time it takes to arrive to your bank. If you don't have a refund you will need to prove your case so Stripe then will investigate for you. 

Do You Accept Returns For Lingerie & Costumes? 

Due to the nature of lingerie being worn so close to the body Little Petites is unable to accept returns on worn underwear. This is due to health and hygiene regulations and all requests to do so will be refused. 

This is also for any intimate items and costumes and swimwear. 

Custom Taxes and Duties

All international customers are responsible for custom taxes on delivery. We refuse to mark anything as a ‘Gift’ or at a lower value so that a customer can avoid taxes. This is illegal and all requests to do so will be refused.

If you would like to check what the Custom Taxes and Duties will be on your order, please refer to http://www.dutycalculator.com/new-import-duty-and-tax-calculation/

Are All The Items Genuine & Authentic?

Yes! Each and every brand you see under our brands section is authentic and genuine. We have worked closely with so many labels and recently we are finding more to add to offer them too all customers. 

In Australia & New Zealand it is a criminal offense to sell or buy non genuine items. Be careful of websites selling items that are not genuine. Always remember to ask too see the prove of authentication when buying if you are unsure.