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Returns & Exchanges Policy

What can I return?

  • Please note, we DO NOT offer price difference refunds during further markdowns

  • The returned item(s) must be unworn, unwashed, or otherwise unused with original swing tags/labels attached, and or in the original packaging then came in. 

  • If you request a refund/credit, the purchase price (excluding the delivery charges) will be refunded/credited after we have received the item(s) back and have confirmed that the conditions above have been met. Refunds will only be credited to the credit/debit card of the purchaser.

  • We offer credit notes for any SALE item returned within 7 days. We do not offer refunds on SALE items unless faulty.

  • Latex must be sealed & unopened. Opened, worn, or ripped latex will not be accepted for refund and will be returned to sender.

  • Hosiery must be sealed & unopened. Opened & worn hosiery will not be accepted for a refund and will be returned to sender.

Exchanges

  • If you have not already ordered a replacement size/item, please kindly include the style & size requested in your Online Return form. If the item you requested is out of stock, customer care will contact you to organize an alternative item or refund. 

Please ensure name & email address match information on original order. Unauthorized returns or items not meeting return conditions will be Returned To Sender.

How long will it take?

As soon as we receive your returned item(s) we will process your refund or exchange request. If the replacement item you've requested is in stock, it will be sent within 5 business days. If it is not available, we will contact you as soon as possible to offer either an alternative item/size or a refund. 

Please Note:

We understand that from time to time screens are going to be different and colours may not look similar to what is delivered. Sadly we can not offer refunds or returns.